Shipping & Delivery

Production & Delivery Times

Every item is made to order, especially for you. Our estimated delivery times include both production and shipping:

• Clothing & cushions: 10–20 business days
• Candles: 15–30 business days

Business days exclude weekends and holidays. These timeframes are estimates, and customs processing or carrier delays may occasionally affect delivery. If you order multiple items, they may arrive separately.

How Your Order Is Fulfilled

We work with production partners who make and ship your items directly to you. Where available, each product page includes information about where the item is produced and shipped from.

Items in the same order may be fulfilled at different locations and delivered in separate packages.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the items in your order. You’ll see the total shipping cost and available delivery options before completing your purchase.

Customs, Duties & Import Fees

Some items ship from outside Canada and may require customs clearance, which can extend delivery times. Any applicable duties, taxes or import fees charged by customs or your carrier are the customer’s responsibility.

Order Tracking

Once your order ships, we’ll email you the tracking details. Items shipped separately may have individual tracking numbers.

If your order hasn’t arrived within the estimated delivery window, please contact hello@apexpassion.ca with your order number so we can help.

Shipping Address

Please review your shipping address carefully before placing your order. Once a parcel has shipped, we’re unable to redirect it. Additional shipping or replacement charges may apply to orders sent to an incorrect address provided at checkout.