Returns & Exchanges
Last updated October 2026
Each item is made to order, especially for you. For this reason, we’re unable to accept returns or exchanges for a change of mind or an incorrect size or colour selection. Please review the product details and size guide carefully before placing your order.
Damaged, Defective or Incorrect Items
If your item arrives damaged, has a printing defect, or differs from what you ordered, we’ll make it right with a free replacement or a refund.
To help us resolve the issue quickly:
- Contact us within 30 days of delivery.
- Include your order number, a brief description of the issue and clear photos showing the problem.
- For sizing concerns, include a photo of the size label and measurements showing the discrepancy.
Please contact us before returning anything. In most cases, you won’t need to send the item back.
Missing or Lost Parcels
If your parcel hasn’t arrived after the estimated delivery window, or tracking shows it as delivered but you haven’t received it, please get in touch. We’ll investigate with the carrier and work with you to resolve the issue.
Contact Us
Email hello@apexpassion.ca with your order number and details of your concern. We respond within 24 hours on business days.