Refund Policy

When we refund

• Your item arrived damaged, defective or incorrect and you'd prefer a refund to a replacement.
• Your order was lost in transit.
• You cancelled before production started (see below).

Cancellations

Production usually starts soon after you order. If you need to cancel, email us as quickly as possible. We can cancel and refund in full if production hasn't started; after that, the order can't be cancelled.

How refunds are paid

Approved refunds go back to your original payment method through Stripe. They normally appear within 5–10 business days, depending on your bank.

We don't offer refunds for change of mind or incorrect size selection, because every item is made to order.

Custom quote orders

Custom work ordered through our quote process (team wear, branded merchandise, print) follows the terms agreed in your quote.